Thank you for shopping with us! We aim to provide a smooth and reliable shipping experience. Please read our Shipping & Delivery Policy carefully to understand how and when your order will be delivered.
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has been shipped.
- During high volume periods (e.g. sales or holidays), processing times may be slightly longer.
2. Shipping Rates & Delivery Estimates
- We offer standard, express, and international shipping options.
- Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Based on order weight & location |
| Express Shipping | 2–3 business days | Calculated at checkout |
| International Shipping | 7–21 business days | Varies by destination |
Note: Delivery times are estimates and may vary due to external factors like weather, carrier delays, or customs processing for international orders.
3. Shipping Confirmation & Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can use the tracking link provided to monitor the progress of your delivery.
4. Domestic & International Shipping
- We currently ship nationwide and to select international locations.
- If your country or region is not available at checkout, please contact us to confirm availability.
5. Customs, Duties & Taxes (For International Orders)
- Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
- We are not responsible for these charges if they are applied and are your responsibility as the customer.
6. Delivery Issues
- If your package is delayed, lost, or marked as delivered but not received, please contact us within 7 days of the expected delivery date.
- We will work with the carrier to investigate the issue and assist you in resolving it as quickly as possible.
7. Incorrect Shipping Information
- Please ensure your shipping address is correct before placing your order.
- We are not responsible for orders shipped to incorrectly provided addresses. In such cases, we cannot guarantee a refund or reshipment.
8. Questions?
If you have any questions about your order’s shipping or delivery, feel free to contact our support team at support@roaminparadise.com.
